Returns

Since all of the products that we produce are custom made to order we do not accept returns, all sales are final.

Exceptions:

1. Purchased item was damaged during shipping.
2. Purchased item delivered doesn't match the order.

In order to claim either of the exceptions above you must contact us within 24 hours of receiving your order by email at wrightscustomwoodworking@gmail.com and be accompanied with photos and copies of orders or Bills of Lading.

Please follow the instructions below based on which of the exceptions is being claimed.

Exception 1: Send photos showing any damage of the item/s. If the purchased item is delivered by freight carrier please inspect the packaging upon receipt and If damage to the packaging is observed please note "Possible concealed damage" on the Bill of Lading that you sign and take photos of the package prior to opening. A copy of the original order, a copy of the Bill of Lading and photos of any damage to the item/s and its packaging are required to be included in the correspondence.

Exception 2: Send photos of the item that was delivered along with a copy of the original order in your email correspondence and we'll contact you to make it right.

We will work with you to correct the issue and determine a resolution as quickly as possible.

Please refer to our shipping policy page for information on returns shipping.